Low-Income Usage Reduction Program Research & Evaluation
Energy Outreach Colorado (EOC) administers and implements Low-Income Energy Efficiency Programs for the utilities in Colorado. Their Nonprofit Energy Efficiency Program (NEEP) provides whole building custom energy efficiency upgrades for nonprofit organizations serving low-income communities. APPRISE conducted an evaluation of this program to estimate the impacts of energy efficiency on energy usage and to assess the non-energy impacts of the program.
First State CAA is implementing a heating replacement and energy conservation program for the Delaware Department of Health and Social Services. The Repair Replace Heaters and Conserving Energy (RRHACE) program is designed to assess the needs of low-income households and to deliver a customized set of services, including heating equipment assessment and services, Healthy Homes assessment and services, and energy education. APPRISE advised First State on the Data Tracking System and conducting Process and Impact Evaluations. The Process Evaluation assessed challenges and opportunities, and developed performance measures for the Impact Evaluation.
The Maryland Department of Housing and Community Development’s (DHCD) EmPOWER Limited-Income Programs install energy efficiency measures and perform related repairs to help participants reduce energy usage and improve their health and safety. APPRISE is providing consulting services on the Single-Family Low-Income Energy Efficiency Program (LIEEP) and the Multi-Family Energy Efficiency and Housing Affordability Program (MEEHA). The work scope includes advising DHCD on the design and delivery of these programs, reviewing DHCD’s proposed plans, reviewing cost-effectiveness inputs and assumptions, and assessing performance metrics.
The Comfort Partners Program is a statewide collaborative utility residential low-income program, providing joint delivery of services through electric and gas utilities. Participating customers receive direct installation of energy efficiency measures, energy education, and payment plans aimed to reduce arrearages. APPRISE conducted a comprehensive evaluation of this program, including a Process Evaluation and analysis of the program’s data tracking system, the comprehensiveness of service delivery, and the impacts on energy usage and bill payment.
The NJ Comfort Partners Program provides no-cost energy efficiency services to low-income utility customers throughout the state. APPRISE conducted a comprehensive evaluation of this program. The Data Tracking Research assessed the comprehensiveness, sufficiency, and accuracy of the program database. The Process Evaluation included review and assessment of materials and procedures; interviews with utility managers; interviews and on-site observations at service delivery contractors; on-site observation of audits, installations, and third party inspections; and post-completion inspections of program installations. The Affordability Evaluation included a telephone survey with program participants and analysis of the program’s impact on affordability of energy bills and participation in the NJ Universal Service Fund program. The Impact Evaluation included analysis of program data, engineering impact analysis, usage impact analysis, and savings realization analysis. The Energy Savings Protocols Research included review and assessment of protocols currently in use to estimate program savings.
The NJ Comfort Partners Program provides no-cost energy efficiency services to low-income utility customers throughout the state. The 2017 evaluation reviewed program changes that were made since the 2013 evaluation, estimated energy savings with a billing analysis, reviewed and made recommendations for changes to the Energy Saving Protocols, and conducted targeted participant telephone interviews and on-site inspections of completed jobs. The evaluation found improved energy savings and recommended additional program refinements to further increase savings achieved through the program.
The NJ Comfort Partners Program provides no-cost energy efficiency services to low-income utility customers throughout the state. The 2020 evaluation will review program changes that were made since the 2017 evaluation, estimate energy savings with a billing analysis, review and make recommendations for changes to the Energy Saving Protocols, and conduct targeted on-site inspections of completed jobs.
The New Jersey Comfort Partners Seniors Pilot extends Comfort Partners weatherization services to seniors in Monroe Township, New Jersey, with incomes above the guidelines for the Comfort Partners Program. APPRISE conducted an Impact Evaluation of this program. The evaluation measured the electric usage reduction that resulted from the program.
The purpose of this research was to furnish the New Jersey Board of Public Utilities (BPU) and the New Jersey Clean Energy Council with detailed documentation of the existing weatherization programs in New Jersey and estimates of the usage reduction impacts of the NJ WAP. The analysis addressed the differences and similarities between the program models and the rationale for each program’s design. The evaluation also provided impact results for two agencies that provide WAP services in New Jersey. This information was designed to help the BPU and the Clean Energy Council assess which model might be most appropriate for a ratepayer-funded low-income usage reduction program.
PECO’s Low-Income Usage Reduction Program (LIURP) provides energy efficiency services and energy education to PECO’s low-income customers to reduce their energy usage and increase the affordability of their energy bills. The LIURP evaluations estimate the impact of LIURP on participants’ energy usage, energy bills, and payment compliance and survey customers to analyze the impact of energy education and program satisfaction. In the 2016 and 2017 program evaluations, APPRISE also conducted observations of audits on a sample of jobs. This research provides information on potential changes to program services and implementation that may lead to increased program savings.
PGW’s Home Comfort Program provides no-cost comprehensive weatherization treatments to selected high-usage PGW customers. APPRISE’s most recent evaluation analyzed the 2018 program participants and estimated energy savings, assessed savings achieved by individual contractors and energy efficiency measures, and analyzed bill savings. Previous evaluations included analysis of client targeting; interviews with program managers and implementation contractors; and review of inspection reports to identify how PGW can improve the program’s efficiency and effectiveness.
PSE&G implemented a low-income multi-family smart thermostat pilot program in their New Jersey service territory in 2018. The program installed Nest, Honeywell, and Ecobee thermostats in 943 units within 16 projects, half of which also received a network solution for connectivity. APPRISE conducted a comprehensive evaluation of this pilot program. This research included market characterization to assess the potential for expanded implementation; interviews with property managers, implementation staff, and building managers; a quantitative survey with program participants; and a usage impact analysis to estimate the impact of the program on electric and gas usage.