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| APPRISE Selected Reports: |
Low-Income Usage Reduction Program Research and Evaluation |
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Colorado Energy Efficiency Evaluation Report
Colorado’s Governor’s Energy Office (GEO) implemented new energy efficiency initiatives in 2006 to improve the energy efficiency of low-income homes.
The initiatives include the First Response Program to provide low-cost, cost-effective energy efficiency measures and education to Low-Income Energy Assistance Program (LEAP) eligible households. APPRISE was hired by GEO in April 2007 to conduct an evaluation of the initial implementation of the First Response Program. This report presents preliminary findings from the CO First Response Process Evaluation.
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Colorado First Response Program Client Survey Report
Colorado’s Governor’s Energy Office (GEO) implemented new energy efficiency initiatives in 2006 to improve the energy efficiency of low-income homes.
The initiatives include the First Response Program to provide low-cost, cost-effective energy efficiency measures and education to Low-Income Energy Assistance Program (LEAP) eligible households. APPRISE was hired by GEO in April 2007 to conduct an evaluation of the initial implementation of the First Response Program. This report
provides information that supplements the CO First Response Process Evaluation on the effectiveness of program implementation, based on a survey with clients who received program services.
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Colorado Mass Distribution: Policy Memo on Program Models and Options
The State of Colorado has implemented a new Energy $ervices, First Response program targeted to low-income households with average or below average levels of electricity and gas consumption. This program aims to reinforce energy efficient behaviors and help low-income households to reduce their energy consumption. Prior to implementation, APPRISE conducted research on the service delivery models for high-volume, low-cost services that have been implemented in other states. This 2006 memo furnishes information on the program models and the organizations and/or vendors who implemented the programs and makes recommendations to Colorado regarding the applicability of these models to the Energy $ervices, First Response program.
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New Jersey Comfort Partners Affordability Report
This report presents the findings from the Final Affordability Evaluation of the Comfort Partners Program. In this evaluation we analyzed pre- and post-treatment payment and usage data to examine changes in energy affordability that resulted from the energy efficiency services and the arrearage forgiveness program.
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New Jersey Comfort Partners Comprehensiveness Report
This report presents the findings from the Comprehensiveness Evaluation of the Comfort Partners Program. In this evaluation, we documented the procedures used in the Comfort Partners Program, assessed the extent to which service delivery followed documented program procedures, evaluated the program's procedures in the context of service delivery challenges and in comparison to procedures used in other low-income energy programs, and assessed the extent to which comprehensive services were delivered.
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New Jersey Comfort Partners Participant Survey Report
This report presents the findings from the Comfort Partners Core Survey and the Comfort Partners Arrearage Survey. In these surveys, we spoke with recipients of program services to determine how well the recipients understand the program, their level of satisfaction with services received, impacts of services on comfort in the home, and impacts of the program on energy use behavior.
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New Jersey Comfort Partners Process Evaluation Report
This report presents the findings from the Process Evaluation of the Comfort Partners Program. In this evaluation, we documented the procedures used in the Comfort Partners Program, assessed the extent to which service delivery adhered to program procedures, and assessed the program's procedures. Recommendations for refining and improving the Comfort Partners Program are made based on this research.
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New Jersey Comfort Partners Seniors Pilot Impact Evaluation Report
This report presents findings from the usage impact evaluation of the Comfort Partners Seniors Pilot. The New Jersey Comfort Partners Seniors Pilot extended Comfort Partners weatherization services to seniors in Monroe Township, New Jersey, with income above the guidelines for the Comfort Partners Program. In this evaluation, we analyzed program participants' electric usage to determine the impact of energy services provided by the program. The evaluation found that customers reduced annual electric usage by eight percent of pre-treatment usage, as compared to a comparison group of households who were treated by the program at a later date.
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New Jersey Comfort Partners Tracking System Evaluation Report
This report presents the findings from the Tracking System Evaluation for the Comfort Partners Program. In the evaluation, we identified the program’s information needs; conducted research on the content and quality of information in the current tracking system; assessed the sufficiency, accuracy, and efficiency of the system; and developed recommendations for enhancements to the system.
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NH REACh Evaluation Report (2006)
The New Hampshire REACh Furnace Cleaning Program aimed to decrease energy usage and reduce home energy insecurity for low-income households in northern New Hampshire by cleaning furnaces and identifying furnaces in needed of repair and replacement. Extensive furnace repairs and furnace replacements were also provided in those homes where the need was identified. APPRISE's evaluation included interviews with program managers, community agency staff, and furnace cleaners; and analysis of the impact of the program on energy usage, energy insecurity, and furnace safety and efficiency indicators.
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Niagara Mohawk Low-Income Customer Assistance Program Evaluation (2002)
This report presents a detailed description and analysis of Niagara Mohawk’s Low-Income Customer Assistance Program (LICAP). The program consists of an affordable payment plan, arrears forgiveness, energy use management education, and energy efficiency services. The report describes the program funding, number of customers served, investment levels, and projected usage impacts for customers served from 1998 through 2002. Based on this research, the report provides recommendations for program improvements.
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Niagara Mohawk Low-Income Customer Assistance Program Evaluation (2004)
This report presents a detailed description and analysis of Niagara Mohawk’s Low-Income Customer Assistance Program (LICAP). The program consists of an affordable payment plan, arrears forgiveness, energy use management education, and energy efficiency services. The report describes the program funding, number of customers served, investment levels, and projected usage impacts for customers served from 2002 through 2004. The report also summarizes findings from a contractor survey and a customer survey.
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Niagara Mohawk Low-Income Customer Assistance Program: Impacts on Bill Payment Report
This report presents a cohort study of households that enrolled in Niagara Mohawk’s LICAP program in fall 1998. The report analyzes the account status of customers, payment plan participation status, and impacts of the program on payments and bill coverage rates, by type of energy efficiency service received. Arrears forgiveness and changes in arrears are also examined.
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Niagara Mohawk Low-Income Customer Assistance Program: Impacts on Energy Usage Report
This report presents a cohort study of households that enrolled in Niagara Mohawk’s LICAP program in fall 1998. The report analyzes energy savings for households that received workshops, weatherization, and appliance replacement. The report also analyzes the impact of the services on coverage rates and arrearages, and determines the cost-effectiveness of the services provided.
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NJ LIWAP and NJ Comfort Partners: Comparison of Programs and Evaluation Findings Report
The purpose of this report was to furnish the BPU and the Clean Energy Council with detailed documentation of the existing program models and data on the impacts of the NJ LIWAP and allow advisors and decision-makers to start with a common understanding of those program models. Where there are important differences between the program models, the analysis discusses the rationale for each program’s design to help the BPU and the Clean Energy Council assess which model might be most appropriate for a ratepayer-funded low-income usage reduction program.
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Ohio EPP Process Evaluation Report (2003)
This report presents the findings and recommendations from the second year of the Process Evaluation of the Ohio Electric Partnership Program. This evaluation included interviews with program administrators and contractors, a client survey, observation of service delivery, an agency survey, analysis of the economic impacts of the program, and an analysis of the refrigerator replacement bid process. The evaluation documented the program accomplishments and challenges, and made recommendations for continued improvement to program delivery.
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Ohio EPP Process Evaluation Report (2004)
This report presents the findings and recommendations from the third year of the Process Evaluation of the Ohio Electric Partnership Program. This evaluation included interviews with program administrators, assessment of auditor training sessions, client surveys, agency manager and auditor surveys, and review of program statistics and production data. The evaluation documented the program accomplishments and challenges, and made recommendations for continued improvement to program delivery.
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Ohio EPP Process Evaluation Report (2005)
This report presents the findings and recommendations from the fourth year of the Process Evaluation of the Ohio Electric Partnership Program. This evaluation included interviews with program administrators, client surveys, research on the failure rates of CFLs, agency manager and auditor surveys, and review of program statistics and production data. The report documented the program accomplishments and challenges, and made recommendations for continued improvement to program delivery.
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Ohio USF Interim Process Evaluation Report
This report presents the findings from the first year of the Ohio USF Process Evaluation. The goal of the USF Process Evaluation was to assess the program’s design and delivery, the usefulness and quality of its services, and how the context of the delivery of services affected the impact of those services. The Process Evaluation was designed to both provide short-term feedback on the program to allow OEE to remove program implementation barriers early in the program delivery cycle, and to provide a systematic and comprehensive analysis over the longer run to ensure that program operations are consistent, efficient, and effective. The evaluation included administrative interviews, assessment of program training, utility interviews, agency visits and observations, agency interviews, and client qualitative interviews.
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PECO LIURP Evaluation Report (2005)
PECO's Low Income Usage Reduction Program (LIURP) provides energy efficiency services and energy education to PECO's low-income customers to help them reduce their energy usage and increase the affordability of their energy bills. The evaluation estimated the impact of LIURP on participants' energy usage, energy bills, and payment compliance.
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PPL Electric Utilities Winter Relief Assistance Program Evaluation Report (2006)
PPL Electric Utilities (PPL) implemented the Winter Relief Assistance Program (WRAP) in 1984 to help reduce electric bills and improve home comfort for low-income customers. The objectives of the WRAP are to reduce energy usage and bills of low-income customers and to increase low-income customers' ability to pay their electric bills, resulting in reduced arrearages. The 2005-2006 WRAP evaluation included a review of program specifications and procedures, customer and contractor surveys, observation of service delivery, usage impact analysis, and payment impact analysis. The evaluation report summarizes the findings from these activities and provides recommendations for program improvement.
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